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High Level
Overview: Background includes 15+ years product management, product marketing, business development and marketing experience with Cable TV, Satellite, VOD, Interactive TV, DVRs, HSD and IPGs. Organizations range from pre-funded start ups to Fortune-50 corporations and include both B-to-C and B-to-B. Companies include top MSO service providers (Comcast/AT&T Broadband), competitve triple-play service providers (Seren Innovations), content networks (Chaos Media Networks) and platform technology providers (Prediwave, On Command).
2005-2006: Independent Consultant - www.rogertowne.com
Description/Location: Independent consulting services offered to a variety of individuals, corporations and multinationals.
Core Responsibilities: Develop product strategy, write executive reports, provide core analysis.
Key Duties: Duties encompass , product strategy, market research, positioning and messaging, for VOD, DVR, IPG, ITV, cable, satellite and telco services and technologies.
* Product management and product marketing services
* Competitive, market, trend and technology analysis
* Providing research, market sizing, segmentation, profiling services
* Developing business and market strategy recommendations
* Managing cross functional teams where applicable
* Providing demos and presentations to executives and/or customers
* Analyzing feature/cost trade-offs
* Creating competitive, messaging and positioning strategies
* Writing analysis reports, white papers, developing collateral
* See my Independent Consulting accomplishments here
2005: Product Marketing Manager - Digeo Inc - www.digeo.com
Description/Location: Manufactures and develops Moxi DVR set-top box, reference design, advanced GUI, and applications including VOD, DVR, ITV, IPG, Jukebox, Photo Viewer and TV Phone Messaging; Kirkland, WA.
Reported to: Director of Product Management
Core Responsibilities: To develop and recommend short/long term product and marketing strategies for Moxi VOD, IPG and DVR services.
Key Duties:
* Spearhead company's interaction with MSO's in an effort to develop short and long term vision for Moxi's VOD services
* Lead the strategic planning for new VOD product features by compiling internal and external requirements.
* Conduct market, trend and competitive analyses for the VOD, DVR, IPG and On-Demand advertising spaces
* Develop detailed Market Requirement Document and Feature Specifications Document
* Partner with program manager to manage cross functional VOD development team
* Analyze requirements against organizational resources and feature tradeoffs
* Prioritize product features to be consistent with MSO strategies and best in class viewer experience
* Provide direction for product positioning, messaging and competitive strategy
* Evangelize product and product features/benefits across internal and external audiences
* Conduct customer presentations and demos for top cable companies
* See accomplishments for Digeo here
2004-2005: Product Marketing Manager - PrediWave Inc - www.prediwave.com
Description/Location: End to end system digital broadcast platform provider enabling advanced one-way Video On Demand, Interactive TV, Shopping and Digital Video Recording applications; Fremont, CA.
Reported to: Director of Engineering.
Core Responsibilities: To define and manage product features and development strategies for video broadcast platform and VOD, ITV, DVR, Interactive Shopping and Set-top Box applications.
Key Duties:
* Lead company efforts to develop profitable product lines by driving product roadmaps and long term vision
* Participate in the strategic planning processes to develop go-to market and product deliver goals
* Oversee market research projects, develop recommendations in support of broader business and market strategy
* Develop detailed Product Requirement and Market Requirement Documents
* Manage cross functional teams to complete product updates and new feature sets
* Monitor technology trends, follow market activity, conduct competitive analysis, formulate business strategies
* Analyze customer requirements with feature/cost trade-offs and organizational resources
* Prioritize product features/functionalities to be in concert with core business strategy
* Define product messaging strategy for collateral, presentations, datasheets, sales guides, website and demos
* Create product positioning, value proposition and competitive statements
* Serve as a product expert to articulate product features/benefits & value proposition with outward facing functions
* Review integration opportunities with complimentary technologies
* Prepare product white papers
* Evangelize product line at tradeshows, customer briefings and demos
* See accomplishments for PrediWave here
2004:
Senior Business Development Manager
- Chaos Media Networks
- www.chaosmedianetworks.com
Description/Location: Next
generation Video On Demand content network combining exclusive
programming with unique Interactive TV capabilities; stealth
mode start-up in series-A venture capital funding. Santa Clara,
CA.
Reported to: Vice President
of Programming.
Core Responsibilities: Develop strategic partnerships
with technology vendors in the VOD, Interactive TV and Cable
TV integration space and identify, negotiate and manage content
relationships for the company's network operations.
Key Duties:
* Engage in discovery meetings with customers and partners to lay foundation for new product plans
* Analyze competitive activities and market forces to identify and define company challenges and opportunities
* Direct the solution planning efforts to drive strategic partnerships
* Analyze partnership opportunities and explore synergies with complimentary technologies
* Support pre-sales activities including quotations and business assessments
* Gather market requirements, prioritize product features/functionalities, define customer strategy and market positioning
* Promote existing products and strategies to drive sales and achieve revenue goals
* Manage ongoing partner, vendor and programming relationships
* Clearly communicate company's vision and unique product benefits to a varied set of audiences
* Participate in the development of product positioning, value proposition and competitive statements
* Provide direction for marketing plans including SWOT assessment and positional strategies
* Attend customer visits to build market and customer knowledge and assist in Product Marketing as needed
* Review market size, scope,
growth rates, technology trends, and market implications as
needed
* Mine content and programming
sources from trade resources, industry partners and market
research
* See accomplishments
for Chaos Media Networks here
2001-03: Product Marketing Manager - Epigraphx
Description/Location: eCommunications
Service Bureau specializing in video and streaming media,
Fax-On-Demand, Interactive eNewsletters, permission-based
email marketing campaigns and full service e-CRM marketing
solutions; servicing accounts such as Volvo, Mercury Interactive,
Apple Computer; Club Med, AutoNation; San Carlos, CA.
Reported to: Chief Technology
Officer.
Core Responsibilities: Drive product development strategy
to enhance partner satisfaction, retention and revenue while
identifying ways to further improve existing products and
develop new services.
Key Duties:
* Serve as an integral role
in conceptualizing new products, features and marketing strategies
* Organize broad concepts
and business strategies into structured product marketing
plans
* Participate in the strategic
planning processes to develop product/market goals
* Review market size, scope,
hot buttons, growth rates, technology trends, segmentation
and geographic implications
* Mine data from customers,
competitors, trade sources, industry partners and market research
* Analyze partnership opportunities
and explore synergies with complimentary technologies
* Conduct competitive analysis,
market sizing, budget/forecast, cost/benefit study
* Gather product requirements,
prioritize product features/functionalities, define customer
strategy and market positioning
* Compile detailed Market
Requirement Documents
* Complete product definition
phases and product life cycle planning
* Direct cross-functional
team to drive all aspects of product development
* Define pricing, packaging
and messaging strategies
* Develop product positioning,
value proposition and competitive statements
* Provide direction for
marketing plans including SWOT assessment, customer segmentation,
promotional strategies
* Manage product introduction
to the market including launch tactics, training, development
of sales & promotional material
* Attend customer visits
to build market and customer knowledge and assist in developing
RFP responses
* Serve as a product evangelist
to educate sales, partners & customers about product features/benefits
& value proposition
* Support
and maintain direct touch with strategic post-sales customers
and channel partners
* See accomplishments
for Epigraphx here
1999-2001: Product Manager: Video On Demand / Interactive TV - Seren Innovations - www.astound.net
Description/Location: Cable
TV, HSD and Telephony Broadband Service Provider under the
Astound Broadband brand; subsidiary of Excel Energy Corp.,
headquartered in Minneapolis, MN, with operations in St Cloud
MN and Concord, CA.
Reported to: Director
of Products and Services.
Core Responsibilities: Drive
the advanced Digital TV product strategy and manage the development
and launch of Video On Demand and Interactive TV products
in order to increase acquisition, retention and average revenue
per unit (ARPU).
Key Duties:
* Collect market intelligence, conduct market research, analyze & distill feedback into thorough market requirements (MRD)
* Develop business case (Capex, ROI, etc) and outline
project profitability and cost/benefit trade-offs to senior management
* Work directly with integration partners to understand emerging requirements and feasibility to build products
* Complete product definition phase and specify detailed
product requirements (PRD)
* Create product development and launch schedule with engineering, operations, internal teams
and vendors/partners
* Drive solution set across development teams, vendors and partners
* Program manage
cross functional team,
chair weekly progress meetings and track all deliverables
* Provide team leadership, consensus building and collaborative planning throughout the product development process
* Create
product positioning strategies and pricing/packaging models
for defined market segments
* Manage ongoing market study, competitive analysis,
customer segmentation techniques
* Identify
additional product opportunities and analyze potential partnerships
* Collaborate with Marketing
on strategic plans
* Evangelize
product positioning, messages, feature/benefit sets and value
propositions to all key audiences
* Train operations, customer service groups,
field sales, technicians and other groups
* Coordinate timing of press releases
and ensure proper product perception
* See accomplishments for Seren Innovations here
1997-99:
Division Media Coordinator
- Comcast/AT&T Broadband Western Division - comcast.com
- (acquired by Comcast)
Description/Location: Cable
TV, HSD and Telephony provider; 5th largest Cable TV market
in US serving 1.7M subscribers San Ramon; CA
Reported to: Director
of Acquisition Marketing.
Core Responsibilities: Manage
all facets of the San Francisco Bay Division media function,
including the $2,300,000 yearly media function which drives
marketing plans, penetration strategies and revenue generating
units (RGUs).
Key Duties:
* Develop
marketing messaging and media campaigns with
Marketing Directors for AT&T product
portfolio
* Facilitate
all consumer messaging strategy, timing and execution
* Direct
advertising agencies and internal marketing processes to execute
media plans
* Supervise
compliance of all marketing communications to ensure consistent
brand identity and quality executions
* Evaluate
strategy effectiveness and recommending messaging, positioning
and tactical guidance
* Design broadcast TV and cross channel spots tailored to
Division needs
* Develop
segmentation and targeted marketing campaigns to increase
cost-effectiveness
* Coordinate media plans for new TV network and product launches
* Plan
publicity events, large scale promotions and free preview
events with Directors
* Manage
TV Guide function across Division and
serve as Division spokesman with Gemstar-TV Guide
* Direct $11,000,000
cross channel inventory
spanning 27 head ends and 77 communities
* Schedule,
manage and tag 540+ cross channel spots per month
* Ensure
100% accuracy in all forms of customer communication
* Serve
as liaison with Engineering and Operations functions for project
implementation
* Crisis management and contingency planning as needed
*
Ensure Division media function priorities reflect Field needs
and competitive marketplace environment
* Perform
field presentations and trainings on marketing intiatives,
campaigns and strategies
* See accomplishments
for AT&T Broadband here
1995-97:
PPV Regional Marketing Coordinator - AT&T
Broadband (formerly TCI)
Description/Location: San
Jose Region
Reported to: Regional
Marketing Director.
Core Responsibilities: Manage
PPV and IPG product lines in San Jose region serving 600,000
subscribers and 200,000 addressables.
Key Duties:
* Pay-Per-View
P&L and yearly budgeting revenue/expense planning
* Manage 4 direct report CSRs responsible
for greeting new PPV customers and troubleshooting problems
* Create
effective marketing strategies to meet
and exceed budgeted revenue goals
* Develop
effective TV, radio, newspaper and direct mail campaigns
and improve
product messaging
* Manage agency
activities and AT&T media services relations
* Schedule,
tag and coordinate weekly cross
channel spots
for regional product portfolio and initiatives
* Execute
soft and hard launch tactics for Digital Cable and High Speed
Data market introductions
* Design
promotions, tie-ins and publicity events with partner networks
and regional businesses
* Coordinate
executables with operations, sales, customer service and engineering
groups
* Operational
communications, presentations and field support
* Train and manage staff of four PPV service representatives
welcoming and troubleshooting for PPV customers
1993-95:
Video On Demand
Regional Field Services Coordinator - On Command
Corporation - www.oncommand.com
Description/Location: In-room
entertainment services provider for the hospitality industry,
offering Video On Demand, Interactive services and Hi Speed
Internet systems, headquartered in Denver, CO, with operations
in San Jose, CA.
Reported to: Western Regional
Manager.
Core Responsibilities: Coordinate
field operations for Western Region consisting of 125 hotels
and 13 field engineers spanning 5 US states.
Key Duties:
* Coordinate
daily and weekly support activities of 13 field engineers
* Analyze hotel property activity reports for revenue and
operational performance
* Crisis management, including critical level support
* Research
and resolve account issues with engineering, contracts and
operations groups
* Work with internal departments to improve
resolution processes
* Partner with Regional Manager to develop
enhanced services to address hotel needs
* Provide account
management and support duties for Hotel
GMs and staff
* Create
improved training techniques for hotel staffs
* See accomplishments
for On Command Corp here
1992-93:
Interactive TV
Marketing Programs Analyst -
Interactive Network - www.twowaytvus.com
(merged w/Two Way TV)
Description/Location: Early
pioneer of first live interactive TV entertainment product,
Mountain View, CA.
Reported to: Marketing
Programs Manager.
Core Responsibilities: Analyze
quantitative research projects, customer activities and product
performances in order to identify trends, potential marketing
messages and new interactive programming opportunities.
Key Duties:
* Coordinate
market research
* Conduct
analysis on qualitative and quantitative results
* Write presentation reports with findings and results
* Develop new
campaign messages with
marketing managers
* Coordinate additional marketing programs
* See accomplishments for Interactive Network here
1991-92:
ITV Retail Account Manager
- Interactive Network
Description/Location: Mountain
View, CA
Reported to: Sales Director.
Core Responsibilities: Manage
retail territory launch in Bay area and establish retail presence
in Macy's, Circuit City, Sears, Montgomery Wards and similar
retail chains in San Francisco Bay area.
Key Duties:
* Develop retail sales channel through nurturing and managing
account relations
* Manage
operations for NFL and MLB promotional and demo events at
Candlestick & Oakland Coliseum parks
* Train
retail sales staff on product features,
benefits and sales techniques
* Develop
retail sales events with Circuit City,
Macy's, Sears, Montgomery Wards
* Create
sales
promotions and incentive programs
* Meet targeted sales goals
* Train and manage staff of four product demonstrators
Industry
Knowledge:
State
of Industry
Video On Demand
High Definition TV
Digital Video Recorders
High Speed Data
Voice Over Internet Protocol
Interactive TV
Satellite
IPTV & Triple Play
Industry Links
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